RETURNS

 

DO YOU OFFER RETURNS?
Sometimes we change our minds, and that’s fine. If you’d like to return a product firstly contact us or call (02) 97982277 or email us on abfabgirls@abfabskin.com.au. Then send your products back in resalable condition (unopened and unused) within 30 days of the order date, and we will be happy to provide you with an exchange or salon credit (postage not included). Returned items must be received by us in the same condition as you received them, so please pack up any returned items carefully to ensure that they arrive safely and we are able to complete a return for you. Refunds, credits and returns will only be processed and dispatched once the originally purchased goods have been received in salon. Send your products & return forms to: Online Shop Returns Absolutely Fabulous Skin Therapy 10 Lackey st Summer Hill NSW 2130
WHAT IF MY ORDER IS DAMAGED OR INCORRECT WHEN I RECEIVE IT?
If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. In this case, we’re happy to provide a refund, replacement, exchange or salon credit, including all postage costs.

Please don’t dispose of the item until we’ve had a chance to contact you.

All shipping back to us is at consumer’s expense. 

Please contact us before sending any item back to us. Email:
WHAT IF MY PRODUCT IS DAMAGED?
In this case, we’re happy to provide a refund, replacement, exchange or salon credit, including all postage costs. Please contact us on (02) 97982277 or email us on abfabgirls@abfabskin.com.au within 7 days of receiving your order, so that we can make the necessary arrangements.
WHAT IF I HAVE AN ALLERGIC REACTION?
In some cases we can also accept returns of beauty products where you have experienced irritation or allergic reaction. If this occurs, please contact us and ask to speak with one of our professional Senior Skin Therapists, so that we can determine the nature of the problem. Allergy returns must not be more than 20% used. For returns of this type, we will need to pass your name and contact details on to the relevant manufacturer, so that they can contact you regarding quality control if necessary. An Allergic Reaction Form must be returned with your goods. Please contact us for a copy.
WHAT IF MY ORDER IS INCORRECT?
In this case, we’re happy to provide a refund, replacement, exchange or salon credit, including all postage costs. Please contact us on (02) 97982277 or email us on abfabgirls@abfabskin.com.au within 7 days of receiving your order, so that we can make the necessary arrangements.
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